Silverware Pos Owners Manual
To ensure you are operating your restaurant with optimal efficiency, all you need is the POS (Point of Sale) system that can help you expedite orders, track sales data, and help better understand your costs. POS helps you simplify communications between the front-of-house and back-of-house; making everyone’s lives easier! POS systems also help environments ensure guests receive items quicker and subsequently helps tables turns faster. Additionally, it will be useful in organizing profit & loss statements and sales taxes. The Real-Time Web-based Reporting & Alerts offer you an understanding of your business.
One such POS solution provider that will fulfill all your needs is SilverWare POS; an award-winning developer of technology solutions designed for the Hospitality and Food Service industry. SilverWare is the pioneer who is pushing the limit of technology while offering POS that best suits your restaurant. Combining its SQL-server POS with flexible Cloud-based technology, SilverWare provides a secure and robust database with the benefits of mobile-friendly solutions. Trusted by thousands of businesses in over a dozen countries, SilverWare designs and deploys products and services that help create a more efficient environment. These solutions include Advanced Table Service Point of Sale, Quick Service Point of Sales, Integration Customer Relationship Management (CRM) for Gift Cards and Loyalty Programs, Cloud Reporting, Analytics & Dashboards, Cloud Menu Management, Omni-Channel Ordering (with integrated Online Ordering), and Mobile POS solutions.
POS that will help you become more efficient than ever before
SilverWare POS offers the best in server and cloud technology. The company’s most user-friendly Point of Sale (POS) system available in the market allows the client to become more efficient than ever before. SilverWare arms staff with the ability to turn tables faster and bust line-ups quicker. The real-time cloud reporting and insight capabilities, along with the real-time cloud backup/storage provide business intelligence and security to management and owners.
SilverWare is a leading developer of end-to-end solutions for the Hospitality industry. The company is working relentlessly with a mission to improve the profitability of the clients by relentlessly delivering the most innovative and beneficial technologies in the hospitality industry.
Silverware Reimagines the User Experience. Markham, Ontario (December 11, 2019) Silverware, a leading developer of advanced technology solutions for the Hospitality Industry, announces the launch of a reimagined User Interface. Silverware has evolved the visual identity of its point-of-sale to reflect the simple, powerful, and intelligent experiences of the solution. Pricing; Blog; Contact Us; Video Tutorials; Try Us Out See how we can help you bring more to the table Book A Demo Give us a few minutes of your time and we’ll show you exactly how we’ll help you bring more to the table and take your business to the next level. Our passion is helping your business succeed, let’s grow together! No more waiting! Silverware’s Tableside Ordering is completely mobile with the ability to order by seat, by course, for the table (i.e. Sharing), and by check.We made ordering panels fully customizable and our user-friendly menu allows staff to save critical seconds when ordering during peak times. With the added benefit, Silverware displays the time and order was sent saving you time on.
The customer-focused solutions of SilverWare are installed in thousands of table and quick service restaurants, bars, private clubs, assisted living communities, corporate/institutional cafeterias, hotels, stadiums, and casinos, throughout North America, Europe, and Australia.
Revolutionary POS Solutions Since 1992
Every great solution comes into reality only after one stumbles upon a huge problem. Well, this is it! This is the story of SilverWare. It all started when, Nick Thalas, Founder and CEO of SilverWare stumbled with the problem of unavailability of a user-friendly restaurant point-of-sale system. In the early 90s, Nick and team identified a need for a more user-friendly restaurant point-of-sale system and introduced one of North America’s first Windows-based Point of Sale solutions.
It was revolutionary for its ease of use and management, along with its fully integrated CRM and table management capabilities. Since its launch, SilverWare has continuously put the customer at the forefront of its development; ensuring not only to take the operators of the system into account but to also consider the patron when developing new solutions.
Helping our customers becomes more profitable and being part of their growth is what truly makes us tick!- SilverWare
Silverware Pos Support
Enthusiast behind SilverWare
Nick Thalas began his software development career over 35 years ago. During this period, he’s been able to accurately identify sustainable technological trends. As a software engineer by trade, Nick still takes a very hands-on approach with the development teams today. Nick has a knack for understanding where the restaurant industry is going which has always allowed Silverware to stay at the forefront of technology. “Building great technology is one thing, ensuring these solutions can easily be leveraged by our customers is another!” says Nick.
“We pride ourselves in offering solutions that assist in providing an elevated client experience – we truly bring more to the table allowing our customers to bring more to theirs,” adds Nick.
According to Nick, this is an ever-changing industry and so the technological advances that they’ve seen since SilverWare’s inception are incredible. Nick believes that their customers are constantly looking for better ways to serve their guests. So, offering solutions to actualize this is something that continuously inspires him and his team.
Solutions focused towards customer’s convenience
SilverWare offers solutions that are thoroughly customer oriented. Customer convenience is the prime focus here. Company’s customer-focused solutions are installed in table service restaurant chains, multi-unit counter service environments, private clubs, assisted living communities, institutional cafeterias, stadiums, casinos, and hotels. Some of the most recent installations include a global hotel chain with venues requiring over 100 stations consisting of Windows-based all-in-ones and iOS tablets.
Understanding clients’ needs and requests have helped SilverWare to push development into specific directions. Being such a customer-oriented organization, they strive to offer the most advanced tools for an incredible value.
SilverWare has received tremendous testimonials from their customers. The company has created strong and lasting partnerships with thousands of operators over the years. “We are extremely proud to have such a loyal customer-base who have continuously helped us make strides when it comes to providing user-friendly and customer-focused technologies to the hospitality industry,” asserts Nick.
Team that leads the company towards success
Though there were many obstacles in the successful journey of SilverWare, it was the team’s efforts that drove the company towards success. Their initial obstacles revolved around market acceptance of a new player with a new product that was quite radically different than the establishment. It was a time when competitors used to narrate the prospects that Windows was a fad and table management was completely unnecessary.
When asked about the key factors that are driving SilverWare towards success, Nick says, “People, people, people!! Our team means everything to us. Our staff is integral to our success. They are dedicated, forward thinking individuals who act with integrity. Without our teams, our organization wouldn’t be what it is today. If I had to include any other factors, it would be our organization’s work ethic and drive to constantly help our customers get to the next level. We find that all restaurant operators are striving for something more – whether that is for opening more locations, offer a better guest experience, or increase the bottom line. SilverWare’s teams and products help facilitate that.”
It is the reputation of SilverWare, which is recognized as a leading developer of technology solutions for the hospitality industry, and this is the driving power for Nick and Team. Nick believes that this is something they should take very seriously. SilverWare is well aware of the current industry scenario. There are start-ups entering this market at a drastic rate, and many of these companies can take some of their market shares. But, rather getting demoralized from the situation the company has become more dynamic than ever before.
Glittering future ahead
When it comes to design the success graph of the company, it has been and will be high always. SilverWare’s growth trajectory has been quite significant in the last few years. The company foresees this exponential growth to continue over the next few years as the POS landscape continues to change. Many existing restaurants are looking for a stronger technology partner, and new restaurants are looking to form long term partnerships with a provider they can grow with. Nick says, “We feel that we’re in an excellent position and that the value we offer is second to none in the industry.”
SilverWare is constantly developing new products that will be released into the marketplace. The company is seeing CRM and mobile technologies becoming more prevalent in the hospitality space. SilverWare has recently reimagined its entire mobile ordering (iOS) technology. Their customers can place orders on Windows-based computers, or iPads, or iPhone that all use the same look and feel. SilverWare will also be releasing some additional solutions to help their clients provide a more seamless and elevated experience.
Source :- The 10 Most-trusted POS Solution Providers 2017
Operators say the new mobile platform is increasing check averages and speeding table turns as businesses continue to operate at 50% capacity restrictions.
“Restaurant guests still have concerns when it comes to in-seat dining, even if they are enjoying a meal outdoors,” said Lucky Thalas, SilverWare executive vice president. “To help build customer confidence and drive revenues for restaurant operations in today’s post-COVID environment, SilverWare developed a contactless platform that eliminates diners’ touch-point concerns. Our new In-Seat Contactless Platform is driven through the guest’s mobile device to minimize service staff interaction. By giving diners complete control over the ordering, re-ordering, tipping, and payment processes, wait times to place orders are lessening and satisfaction is increasing, leading to higher check averages, faster table turns, and more positive online reviews. With most restaurants still operating at 50 percent capacity, this is critical to their financial stability and the future of hospitality.”
SilverWare developed its In-Seat Contactless Platform from the perspective of a seated guest. Menu items and prices are seamlessly synced from the restaurant’s point-of-sale system to the diner’s mobile device, enabling them to view the full menu, select a course, name seats for diners, tag allergies, and even request expert service in real time. This is not an online ordering system converted for in-restaurant use, but rather a purpose-built platform for in-restaurant dining that frees up staff to focus on upselling and increasing guest spend … improving speed of service … boosting operational efficiencies … and curating an exceptional dining experience.
“Since June, several of our restaurant customers began using this platform as early adopters to assist with proofing the technology,” Thalas said. “The reviews are in, and operators say the solution is exceeding their expectations.”
Diners are Digging in at The Drake Hotel
Drake Hotel Properties has been a satisfied SilverWare customer for several years, with the POS installed at The Drake Hotel, Drake Commissary, and Drake One Fifty in Toronto. Richardo Mighty, IT Manager for Drake Hotel Properties, said he was eager to test the new In-Seat Contactless Platform at The Drake Hotel since the property’s restaurant had only been offering take out (running on the SilverWare online ordering platform) since COVID began. He said participating in this pilot is enabling him to help SilverWare – a company he said he values – finetune its technology while also providing a much-needed hands-free dining option to guests.“Our team at The Drake looked at how the In-Seat Contactless Platform worked, how its functionality met the needs of our staff and customers, and how easily it could be adapted to the various dining outlets we have at the hotel to suit our specific brand guidelines,” said Mighty. “We were immediately impressed. It’s a sleek application that looks great on a mobile device and feels smooth to anyone using it. When we tell diners that a contactless ordering option is available, most are eager to try it, especially those who are comfortable with mobile ordering.”
Here’s how it is working at The Drake Hotel: Diners use their mobile phones to scan a QR code displayed at the dining table to upload a digital replica of the restaurant menu, complete with detailed item descriptions and images. Those wanting to pay individually can upload and view the menu independently on their personal devices. When individual orders are placed, a server
will present each person with an order code (via digital print out or tablet computer) adding a layer of security. Throughout the meal, additional menu items can be ordered. At the conclusion of the meal, a server brings a sanitized payment terminal to the table enabling the host or individuals to insert a form of payment.
“As a property brimming with personality and buzzing with energy, we don’t want to fully eliminate server contact, while still prioritizing guest and staff safety,” Mighty said. “For that reason, we aren’t making the mobile payment functionality available ― yet. We want human interaction at the end of the meal to thank our customers for their business, and ensure that everything was to their satisfaction.”
“Overall, the app is really fantastic,” he said. “The experience is seamless. More importantly, the technology has eliminated menu printing. This is huge, especially since our restaurants change menus regularly. With the In-Seat Contactless Platform, management can easily go into the system, add or delete an item, change prices, and it’s done. It’s that easy. In addition to lowering costs, it’s also reducing our carbon footprint, making us a more sustainable company. Going forward, we anticipate that this application will help us increase our speed of service. This is important for busy nights when we still have limited staff on schedule. The more streamlined the service, the happier our guests will be. Overall, it’s a really good touch-free tool and we have already begun discussing how we plan to roll it out to the outer restaurants in our portfolio.”
Servers are Loving it at La Palma
“A lot of servers want to have full control over their tables, so when we told our team that we were doing a mobile technology trial for SilverWare, they were apprehensive,” said La Palma General Manager Alexis Kronwald-deBruyn. “Immediately, their anxiety was put to rest, as the app doesn’t fully replace server engagement, it simply enhances it by allowing diners to add menu items without waiting for their server to initiate the conversation. At La Palma, servers are an important part of the dining experience, and we don’t want that to ever go away. This new platform from SilverWare is designed to enhance the speed service while upping check averages.
“Even Pre-COVID-19, we had limited dining times to accommodate multiple seatings,” she said. “Today, with capacity limits looming, we especially can’t afford to let people linger. We must provide an exceptional contactless experience with server interaction on request and then flip the table for the next group. This new technology from SilverWare does just that; the more control diners have over what and how they order, the more money they spend. When diners are willing to place orders without server interaction, it allows us to lighten up on staffing which is super important when running at reduced capacity. Better yet, no one is impatient. No waits for a drink or a refill. It’s dining on demand and it’s exceeding our expectations.”
Kronwald-deBruyn said that while a younger demographic is drawn to the mobile dining experience, older patrons still prefer physical menus and personal service, and La Palma is pleased to accommodate their requests. Also like The Drake Hotel, La Palma hasn’t implemented the mobile payment functionality yet, but they plan to launch it soon as COVID restrictions subside.
“We believe the mobile payment process is going to be the most helpful feature of all so that diners can pay and go on their own terms,” she said. “We can’t thank the SilverWare team enough for inviting us to be part of their technology trial. It’s been incredibly helpful and it’s better preparing us for tomorrow.”
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About Silverware:
Silverware Pos Inc
Trusted by the most notable brands around the globe, we provide enterprise solutions for restaurants, large venue operations, hotels & resorts, and deploy systems to meet the specific needs of multi-revenue operations with restaurants, bars, lounges, room service, banquet and retail facilities. Our solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Our obsession is to drive efficiency and improve the profitability of our clients by relentlessly delivering the most innovative solutions on the market. We strive to enhance every aspect of the guest experience, from when the first guest walks in, until the last one walks out. We bring more to the table, so you can bring more to yours. silverwarepos.com
Barb Worcester, PRPRO / barbw@prproconsulting.com
Alex Thalassinos, Silverware / athalas@silverwarepos.com
Andrew Kritiotis, Silverware / akritiotis@silverwarepos.com